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Quality Control/Compliance
Compliance Issues
Does HUD/FHA review and approve the advertising and marketing materials of FHA-approved lenders?
Must the DE Underwriter perform individual Quality Control reviews?
What are my responsibilities as a lender under the Fair Housing Act?
Loan Review System (LRS)
Am I able to submit additional information or update my response while the request is in the “Under Review by FHA” status in LRS?
Can a Mortgagee approved for the Lender Insurance (LI) program upload requested case binders electronically in the Loan Review System (LRS)?
Can a Mortgagee respond to all Findings in the Loan Review System (LRS)?
How can I view the self-report I submitted in the Loan Review System (LRS)?
How do I access the Loan Review System (LRS)?
How does FHA notify Mortgagees of Loan Review System (LRS) response requests?
How will a Mortgagee communicate with FHA regarding defects noted in Mortgagee monitoring and loan reviews?
What is the Loan Review System (LRS)?
What is the process for a Mortgagee to submit a case binder for a loan review?
What should I do if the Loan Review System (LRS) will not open, or if I receive a login error when attempting to access LRS?
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Monitoring
Does FHA review the performance of 203(k) Consultants?
How does FHA monitor Governmental Entities and HUD-approved Nonprofits?
What enforcement activities are employed by FHA when a Mortgagee does not comply with FHA policies and procedures?
What is FHA’s standard for a Mortgagee’s Quality Control Program?
Neighborhood Watch
Can Mortgagees track their sponsored Third-Party Originator (TPO) performance in Neighborhood Watch?
How can a Mortgagee get a list of their seriously delinquent loans in Neighborhood Watch?
How can a Mortgagee obtain a list of their indemnified Mortgages in Neighborhood Watch?
How can Mortgagees check their current or historical Credit Watch Termination (CWT) Actions?
How does a Mortgagee request correction to its Unconditional DE Approval Status in Neighborhood Watch?
How is the Compare Ratio different between the Early Warnings reporting and the Servicing reporting in Neighborhood Watch?
How long are seriously delinquent cases reported under Early Warnings in Neighborhood Watch?
How often is the data refreshed in Neighborhood Watch?
Is there a Neighborhood Watch Help Guide?
What are fatal errors and how does a Servicer generate a report in Neighborhood Watch showing their fatal errors?
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Permissable Payments
Are referral fees allowed in the origination of FHA insured single family loans?
Are there any fees a Mortgagee is not allowed to pay?
Quality Control Plan
Are FHA record retention requirements different for documents with electronic signatures?
Are Mortgagees required to review property and appraisal documentation when conducting a Quality Control review?
Can a Mortgagee obtain a certification from its sponsored Third-Party Originator (TPO) that Quality Control was performed for the TPO's FHA-insured Mortgages?
Can a Mortgagee use the HUD or FHA seal, logo or acronym in its advertising?
Can a Sponsored Third Party Originator use the "FHA Approved Lending Institution" logo?
Does FHA require Mortgagees to perform on-site reviews for its sponsored Third-Party Originators (TPO)?
Does FHA require sponsored Third-Party Originators (TPO) to have a Quality Control program?
How does the Mortgagee confirm designated employees and/or Affiliates are permitted to participate in FHA programs?
How long must lenders retain records of FHA advertising, promotional, or educational materials?
Is a sponsored Third-Party Originator required to register for an NMLS ID?
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Reporting Fraud
How can a Mortgagee report HUD employees or contractors that are involved in fraud or material misrepresentation?
How do I file a complaint about a lender suspected of providing false or misleading HECM information?
How do I file a complaint against, or report possible fraud committed by an FHA-approved Mortgagee?
How do I report fraud or abuse in a HUD program?
Sanctions
Are the Mortgagee Review Board’s actions publicized?
Can a Mortgagee be present at the Mortgagee Review Board meeting?
How does the Mortgagee Review Board notify a Mortgagee of a proposed action?
How will FHA notify a Mortgagee that its Direct Endorsement status is withdrawn?
What are the guidelines for HUD-imposed administrative sanctions and penalties?
What Credit Watch Termination requirements affect a DE Mortgagee's Origination or Underwriting authority?
What is the purpose of the Mortgagee Review Board?
What sanctions can the Mortgagee Review Board impose upon an FHA-approved Mortgagee?
Test Case/Post Endorsement Loan Review
How does a Mortgagee review the status of a Test Case submission once the review has started?
What are the test case binder submission requirements for Mortgagees that received a Direct Endorsement (DE) program Test Case Phase approval letter?
