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Housing Counseling Agencies
Are housing counseling agencies permitted to pass the cost of pulling a credit report on to a lender?
Are Housing Counseling Certification Examination training costs reimbursable under the Fiscal Year 2019 and Fiscal Year 2020 HUD Comprehensive Housing Counseling (CHC) grants?
Are Housing Counselor Certification costs reimbursable under the HUD Fiscal Year 2019 Comprehensive Housing Counseling (CHC) and Fiscal Year 2020 Supplemental CHC grants?
Are salary expenses incurred while a housing counselor is training for the Housing Counseling Certification Examination reimbursable under the Fiscal Year 2019 and Fiscal Year 2020 HUD Comprehensive Housing Counseling (CHC) grants?
Are technology and computing devices eligible for cost reimbursement from the Comprehensive Housing Counseling grant?
As of August 1, 2021, the Final Compliance Date, what options are available to an agency if it has at least one HUD certified housing counselor but not a sufficient number of HUD certified housing counselors to implement the agency’s approved Housing Counseling Work Plan ?
Can a HUD Participating Agency that does not have a sufficient number of HUD-certified housing counselors to implement its Housing Counseling Work Plan, as of August 1, 2021, contract with another Participating Agency to use their certified housing counselors to satisfy the staffing requirements necessary to participate in HUD’s Housing Counseling Program?
Can a local housing counseling agency (LHCA) serve all 50 states for online and/or telephone pre-purchase counseling?
Can a non-HUD certified housing counselor working for a HUD Participating Agency present at educational workshops?
Can a non-HUD certified housing counselor working for a Participating Agency perform client intake on or after August 1, 2021?
Can a non-HUD certified housing counselor working for a Participating Agency perform follow-up activities with clients on or after August 1, 2021?
Can an agency approved to participate in HUD’s Housing Counseling Program offer Housing Counseling if it no longer has a HUD certified housing counselor as of August 1, 2021, the Final Compliance Date?
Can an individual be certified under the HUD Housing Counselor Program if they work for more than one HUD-approved Housing Counseling Agency?
Can an intermediary or State Housing Finance Agencies (SHFA) give unused HC3 money to agencies outside of their subgrantee network?
Can HUD-approved housing counseling agencies charge their clients for the provision of accommodations (such as American Sign Language interpreters) for their housing counseling activities?
Can routine administrative activities (e.g., process credit reports, data entry, compile materials, assemble client documentation, provide eligibility determinations, or initial client intake) be performed by a non-HUD certified housing counselor working for a HUD Participating Agency on or after August 1, 2021?
Can routine administrative activities (e.g., process credit reports, data entry, compile materials, correspondence, assemble client documentation, provide eligibility determinations, or initial client intake, as specified above) be billed to the applicable Comprehensive Housing Counseling (CHC) grant?
Did the Interim Final Rule for the housing counselor certification change the effective date of other provisions of the Final Rule that became effective January 13, 2017?
Does an agency status change from ‘inactive’ to ‘terminated’ automatically in the Housing Counseling System (HCS)?
Does HUD provide training materials in Spanish?
Does the Final Rule change the cost to take the Housing Counseling Certification Examination and will there be any future changes in pricing?
Does the HUD certification as a housing counselor automatically transfer to a new Housing Counseling Agency if they change employers?
Does the Interim Final Rule for the housing counselor certification apply to other HUD programs covered by the Final Rule published in the Federal Register on December 14, 2016?
Effective August 1, 2021, how does an agency applying for HUD approval satisfy the housing counseling certification requirement?
Has the August 1, 2020, deadline for HUD housing counselor certification been extended due to the COVID-19 National Emergency?
How can a Participating Agency with a small housing counseling staff continue to meet the requirement that at least half the agency’s counselors have at least 6 months of housing counseling experience when HUD certified counselors leave and new counselors need to be recruited?
How do housing counselors subscribe to HUD’s Housing Counseling Mailing List and The Bridge newsletter?
How do I report disaster related counseling and education activities on the HUD-9902 form?
How does a Housing Counseling Agency become HUD-approved?
How does a Housing Counseling Agency update their Agency information with HUD?
How does a User get assistance with technical issues on the HUD Housing Counselors website at: www.hudhousingcounselors.com?
How long does a HUD certified housing counselor working at a HUD participating housing counseling agency remain actively certified in FHA Connection?
How long does HUD retain a record of a housing counselors exam results?
How may subgrantees seek reimbursement for their indirect costs?
How should I properly count Group Education attendees on the 9902?
I am a coordinator in FHA Connection and can no longer access the system. How can I get access again?
I am a counselor trying to complete the certification process and received an email from SFadmin@hud.gov stating there is no FHAC Application Coordinator for the agency. What should I do?
I am no longer able to access the National Council on Aging’s Financial Interview Tool (FIT) mentioned in the Home Equity Conversion Mortgage (HECM) Protocol of HUD Handbook 7610.1 REV-5. How do I meet the requirements for creating a budget?
I passed the Housing Counselor Certification exam. Where do I get my certificate?
I want to be an FHA Connection application coordinator for housing counseling certification, but I currently use eLOCCS to process grant draws. Can I use my same User ID for FHA Connection as I use in eLOCCS?
I want to be an FHA Connection application coordinator for housing counseling certification, but I currently use the Multifamily system and WASS system in FHA Connection. Can I use my same User ID?
I would like to provide housing counseling training to my staff. Would funds used for this purpose be reimbursable as a direct cost under the FY 2019 or FY 2020 Comprehensive Housing Counseling grant?
If a HUD certified housing counselor has left a housing counseling agency and later returns, or has moved between agencies, do they have to take the Housing Counseling Certification Exam again?
If an agency has no HUD-certified housing counselors to implement the agency’s approved Housing Counseling Work Plan as of August 1, 2021, the Final Compliance Date, what do they do with their clients who need ongoing attention?
If an agency is placed on inactive status, then reactivated once deficiencies have been cured, are expenses incurred during the period an agency is placed on inactive status eligible for reimbursement?
Is there a standard procedure for the handling of client files in the event that a counseling agency ceases operations and will no longer be providing services?
Is there an expiration or recertification date when an individual must renew their approval under HUD’s Housing Counseling Certification program?
My organization offers group education classes. Are those classes considered Housing Counseling under the Housing Counseling New Certification Requirements Final Rule?
Our agency indicated that we would perform HUD-9910 Performance Reviews on subgrantees in our network (NOFA Application HUD-9906-P, Chart D2). What results must be sent to our POC to document that we have met our commitment to providing this oversight?
Our agency provides housing counseling services that are not funded by a HUD housing counseling grant. Why are we required to submit the HUD-9902 Agency Activity Report?
Our agency receives Continuum of Care (CoC) grant funds. Can we provide housing search and counseling services, which are eligible CoC supportive service activities, without a housing counseling certification? Are housing search and counseling services provided under this program considered group education? How should we document these activities to avoid confusion with housing counseling?
We received CDBG-DR funding as a HUD-approved housing counseling agency. The CDBG-DR funded Housing Counseling program is required to report demographic and beneficiary information as part of CDBG-DR’s reporting requirements. Are we required to also submit the HUD-9902 form to the Office of Housing Counseling for participants counseled under the CDBG-DR program, or is the CDBG-DR reporting sufficient?
What actions must be taken in FHA Connection after passing the HUD Certified Housing Counselor Exam?
What activities can a non-HUD certified housing counselor perform on or after August 1, 2021?
What are the consequences for individuals working for a Participating Agency if the individual fails to pass the Housing Counseling Certification Examination by August 1, 2021, the Final Compliance Date?
What are the continuing education and exam requirements for a HUD-Certified HECM Counselor to remain on the HECM Counselor Roster?
What are the National Industry Standards for Homeownership Education and Counseling and where can I find them? How can I find out if my agency is a signatory to the National Standards?
What are the recertification requirements for housing counseling agencies?
What costs may be reimbursed with the FY19 Comprehensive Housing Counseling grant?
What happens when a HUD certified housing counselor leaves a Participating Agency?
What is the current status of the HECM Roster exam?
What is the grant review process for HUD housing counseling grants?
What is the new Final Compliance Date for the housing counselor certification?
What should I do if I received an FHAC error message when processing a HECM Counseling Certificate?
What standards were used to develop the Housing Counseling certification examination?
What tasks does the FHAC Application Coordinator perform for a HUD-approved HECM Housing Counseling Agency?
What training opportunities are available for HUD-approved housing counseling agencies?
What will happen if an agency does not have a sufficient number of HUD certified housing counselors to implement its Housing Counseling Work Plan as of August 1, 2021, the Final Compliance Date? Will the agency be automatically terminated from HUD’s Housing Counseling Program?
What will happen if an agency has no HUD certified housing counselors to implement the agency’s approved Housing Counseling Work Plan as of August 1, 2021, the Final Compliance Date? Will the agency be automatically terminated from the HUD Housing Counseling Program?
What work activities by housing counseling agency employees who are not housing counselors can be billed to the HUD Comprehensive Housing Counseling (CHC) Program grant?
When can a new housing counselor begin providing Housing Counseling for an agency approved to participate in HUD’s Housing Counseling Program?
When must a Housing Counseling Agency provide home inspection materials to the client(s)?
Where can Housing Counseling Agencies find information about grant application submission?
Where can Housing Counseling Agencies get training on the grant application process?
Will an individual who only provides one type of housing counseling be required to take the exam in all six areas of competency covered in HUD’s Certified Housing Counselor Examination?
Will HUD offer free training prior to an individual registering and taking the HUD Certified Housing Counselor Examination?
Will HUD refund the cost of taking the Housing Counselor Certification Examination?
Will the Housing Counseling Certification Examination continue to be available as a result of the Interim Final Rule?