COVID-19: What loss mitigation options are available to FHA borrowers who are unable to make their mortgage payments due to COVID-19?

FHA has a variety of Loss Mitigation options to assist Borrowers who are unable to make their mortgage payments due to the COVID-19 pandemic. All of FHA’s loss mitigation options are coordinated through the mortgage loan servicer (servicer).  If you are experiencing a financial hardship due to COVID-19 which is impacting your ability to make on-time Mortgage Payments, contact your servicer as soon as possible and discuss your situation with a loss mitigation specialist. Your servicer’s ability to respond quickly may be impacted as a result of the COVID-19 pandemic.
COVID-19 Forbearance
Upon request from the Borrower, the servicer must offer a COVID-19 Forbearance regardless of the delinquency status of the mortgage. The Borrower is not required to provide any documents to support the need for the COVID-19 Forbearance.
The initial COVID-19 Forward Forbearance must be requested by the Borrower on or before June 30, 2021.
The COVID-19 Forbearance allows for one or more periods of reduced or suspended payments without specific terms of repayment. The initial COVID-19 Forbearance Period may be up to 6 months. If needed, the Borrower may request an extension of the COVID-19 Forbearance Period for up to an additional 6 months, which must be granted by the servicer.

For Borrowers who requested their initial COVID-19 Forbearance on or before June 30, 2020, if needed, the Borrower may request, and the servicer must approve, up to two additional three month COVID-19 Forbearance periods, after 12 months of COVID-19 Forbearance. The Borrower must request each three month extension individually. Neither of the two additional three-month COVID-19 Forbearance periods may extend beyond December 31, 2021.

No COVID-19 Forbearance period may extend beyond June 30, 2022.

The term of the initial and any additional COVID-19 Forbearance period may be shortened at the Borrower’s request.

During the COVID-19 Forbearance Period, the servicer must waive all Late Charges, fees and penalties, if any.

The Servicer must evaluate the borrower for the COVID-19 Home Retention Options in the following order:

  • COVID-19 Standalone Partial Claim
    A Partial Claim is a no interest subordinate lien secured by the property which is used to pay the balance owed for the suspended mortgage payments. No payments are due on the COVID-19 Standalone Partial Claim until the payoff, maturity or acceleration of the FHA-insured Mortgage, including the sale of the Property, a refinance, or the termination of FHA insurance on the Mortgage.
  • COVID-19 Owner-Occupant Loan Modification
    A COVID-19 Owner-Occupant Loan Modification may be used to modify the rate and term of the Mortgage.
  • COVID-19 Combination Partial Claim and Loan Modification (Non-FHA-HAMP)
    Mortgages that cannot be reinstated by a COVID-19 Standalone Partial Claim or COVID-19 Owner-Occupant Loan Modification may be able to be reinstated through the COVID-19 Combination Partial Claim and Loan Modification option.
  • COVID-19 FHA Home Affordable Modification Program (FHA-HAMP) Combination Loan Modification and Partial Claim with Reduced Documentation
  • Borrowers may provide income documentation to be reviewed for an affordable monthly payment under a COVID-19 FHA-HAMP Combination Loan Modification and Partial Claim with Reduced Documentation, which may include a principal deferment.

Non-Occupant Borrowers are eligible to be reviewed for the COVID-19 Non-Occupant Loan Modification, which modifies the rate and term of the Mortgage.
Owner-Occupant and Non-Occupant Borrowers that do not qualify for a COVID-19 Home Retention Option or indicate they are unable to resume making the monthly or modified monthly mortgage payment must be reviewed for the COVID-19 Home Disposition Options:
  • COVID-19 Pre-Foreclosure Sale (PFS);
    If the Borrower does not qualify for any of the COVID-19 Home Retention Options and the property's sales value is not enough to pay the loan in full, the mortgage loan servicer (servicer) may be able to accept less than full amount owed by approving eligible Borrowers for a Pre-Foreclosure Sale, also known as a short sale.
  • COVID-19 Deed-in-Lieu (DIL) of Foreclosure.
    If the Borrower is unable to complete a COVID-19 PFS transaction at the expiration of the PFS marketing period, they may be able to voluntarily offer to deed (“give back”) the property to HUD in exchange for a release from all obligations under the Mortgage.

All requests for additional information or clarification related to loss mitigation should be directed to your servicer.

Borrowers are encouraged to contact a HUD-approved Housing Counseling Agency for counseling related to their situation.  HUD–approved Housing Counseling Agencies may be located by calling HUD’s interactive voice system at 1-800-569-4287 or online at:
Additional information and resources for Borrowers impacted by COVID-19 are available on the Consumer Financial Protection Bureau (CFPB) website at: is an online resource to help you find federal benefits for which you may be eligible.  Visit for more information and a link to the Benefit Finder, to find information on government benefits you may be eligible to receive.
 For additional information, see: 

All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.

Topic Number: KA-05572