- the Mortgage is in Default and the cause of Default must be incurable; or
- the Borrower is at risk of Imminent Default and the Borrower provides to the Mortgagee documentation that supports their Imminent Default.
Any questions may be directed to the FHA Resource Center Toll-Free Telephone Number at (800) CALLFHA (225-5342) or by email to answers@hud.gov. Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at (800) 877-8339.
For policy information see Handbook 4000.1 III.A.2.l.iii(C)(1) and (C) at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh