The Mortgagee must waive Late Charges under the original Mortgage as long as the Borrower is on or paying its agreed Loss Mitigation Option.
For unapplied funds remaining at the end of the trial payment period that do not total a full Principal, Interest, Taxes and Insurance (PITI) Mortgage Payment, the Mortgagee may apply the Borrower’s funds towards:
- any calculated escrow shortage;
- the unpaid principal balance when calculating the FHA-HAMP Mortgage’s monthly Mortgage amount; or
- the FHA-HAMP Partial Claim amount.
ISN Corporation – Western Operations Center
Attention: Secretary Held Loan Servicing
2000 N Classen Blvd Suite #3200
Oklahoma City, Ok 73106
Toll-Free: FHA Resource Center 1-(800)-CALL-FHA (225-5342)
Fax: (405) 724-7800, (405) 724-7833 or (405) 724-7854
Inquiries: PCServicing@hud.gov
Requests receiving by email or fax will generally be processed within 5 business days. Requests received by postal mail will generally be processed within 10 business days from receipt.
Any questions may be directed to the FHA Resource Center Toll-Free Telephone Number at (800) CALLFHA (225-5342) or by email to answers@hud.gov. Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at (800) 877-8339.
For policy information see Handbook 4000.1 III.A.2.k.v(G)(4), (5), and (7)(a) available at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh