Holders are responsible for all servicing actions, including the acts of its Servicers.
Servicers are responsible for their actions in servicing FHA-insured Mortgages, including actions taken on behalf or at the direction of the Holder.
Additional questions may be directed to the HUD National Servicing Center at (877) 622-8525.
See policy in Handbook 4000.1, Section III.A.1.b. at: