Are FHA-approved Mortgagees required to complete the administrative contact Information in LEAP?

Yes.  The Mortgagee must provide a primary administrative contact and associated email address.  The administrative contact is the point of contact associated with the Mortgageeā€™s administrative address and is the primary contact for all interaction between the Mortgagee and FHA.
 
All HUD administrative notices from the Homeownership Center (HOC) Quality Assurance, and Processing and Underwriting Divisions, Office of Lender Activities and Program Compliance, Mortgagee Review Board (MRB), Office of General Counsel, and the Office of Inspector General (OIG) will be sent to the administrative contact, including requests and/or demands for indemnification.
 
The administrative contact information fields include Name (First/MI/Last), Phone Number, Fax Number, Email Address and Secondary Email Address.  The email addresses associated with the administrative contact will receive all correspondence from the Lender Electronic Assessment Portal (LEAP).  Mortgagees may choose to enter a shared email address in these fields. 
 
The administrative address cannot be a P.O. Box, but must be an actual physical address where an individual can sign for delivery confirmation.  If a Mortgagee has multiple addresses, the administrative address field should be populated with the address to which correspondence should be sent.   
 
For more information refer to:

All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.


Topic Number: KA-05128