What are the FHA requirements for a Mortgagee's home office facilities and staffing?

A Mortgagee (Lender) must designate a headquarters or “home office” for its FHA business.  The Mortgagee’s home office does not have to be its corporate office.
The home office must have a staff of at least two full-time employees. The Mortgagee may not rely on a shared receptionist to satisfy the full-time employee requirement.
A Mortgagee’s home office facility must:
  • be located in a commercial space that is separate from any other entity (except for reception-type entrances or lobbies);
  • be clearly identified, including having a permanently affixed business sign and other means of identification commonly used by businesses, so that the general public and other businesses will know, at all times, exactly which entity is being represented and is conducting business; and
  • display a fair housing poster if the Mortgagee deals with borrowers and the general public.
For additional information see Handbook 4000.1 I.A.3.c.iii(B) at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh

All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.

Topic Number: KA-05119