The Mortgagee must ensure each registered branch office has at least one full-time employee. The Mortgagee may not rely on a shared receptionist or contractor to satisfy this full-time employee requirement. The Mortgagee must also have a branch and/or regional manager to oversee each of its branch offices.
The Mortgagee must display a fair housing poster in branch offices that deal with Borrowers and the general public.
For additional information see Handbook 4000.1 I.A.3.c.iii and I.A.4 at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh