What are the FHA requirements for a Mortgagee's branch office facilities and staffing?

The Mortgagee must ensure each registered branch office has at least one full-time employee.  The Mortgagee may not rely on a shared receptionist or contractor to satisfy this full-time employee requirement.  The Mortgagee must also have a branch and/or regional manager to oversee each of its branch offices.
The Mortgagee must display a fair housing poster in branch offices that deal with Borrowers and the general public.
For additional information see Handbook 4000.1 I.A.3.c.iii and I.A.4 at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh

All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.

Topic Number: KA-05116