- The account number the Mortgagee provided for the electronic debit of the recertification fee has a block on it to prevent the debit. This is called an ACH block. Check with the Mortgagee’s financial control staff to verify whether this is the problem. The Mortgagee may need to obtain an account number that does not have an ACH block.
- The Pay.gov system requires the account number to be at least four digits. If the Mortgagee’s account number is shorter, please enter zeros in front of the account number to make it at least four digits.
- The Pay.gov system could not locate the exact account number you entered. Please check the account number and make any necessary corrections.
Handbook 4000.1 I.A.8.c is available at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh