The Mortgagee attempted to pay its annual recertification fee via, but received an error message. What does the Mortgagee do?

The most common reasons a Mortgagee receives an error when attempting to pay the annual recertification fee are as follows.
  • The account number the Mortgagee provided for the electronic debit of the recertification fee has a block on it to prevent the debit.  This is called an ACH block.  Check with the Mortgagee’s financial control staff to verify whether this is the problem.  The Mortgagee may need to obtain an account number that does not have an ACH block.
  • The system requires the account number to be at least four digits.  If the Mortgagee’s account number is shorter, please enter zeros in front of the account number to make it at least four digits.
  • The system could not locate the exact account number you entered.  Please check the account number and make any necessary corrections.
For more information, refer to the Lender Electronic Assessment Portal (LEAP) User Manual located at: under the LEAP Information link in the Approvals & Renewals section.
Handbook 4000.1 I.A.8.c is available at:

All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.

Topic Number: KA-05092