For claims related to Mortgages under the FHA Refinance of Borrowers in Negative Equity Positions’ initiative, or FHA Short Refinance program, the Mortgagee may file a conveyance claim and request reimbursement for all allowable Part B expenses.
After HUD pays the unpaid principal balance on Part A of the conveyance claim, the Mortgagee must contact the Department of Treasury’s Claims Processor at email@example.com to register and submit claims for the Emergency Economic Stabilization Act (EESA) portion of the unpaid principal balance to be paid in part by the Department of Treasury. The Mortgagee may contact the Claims Processor for support at (240) 586-7700 or (866) 846-4526.
For FHA claims processing questions Mortgagees should contact their FHA Review and Compliance Specialist in the Single Family Claims Branch or email firstname.lastname@example.org
For policy information see Handbook 4000.1 Section IV.A.2.a.iii. at https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh