Permissible loss mitigation is only available at the discretion of the Mortgagee and only for a borrower. There are no permissible loss mitigation options available during a Deferral Period.
For more information see Mortgagee Letter 15-11 available at https://www.hud.gov/program_offices/administration/hudclips/letters/mortgagee
Any questions may be directed to HUD’s National Servicing Center at (877) 622-8525. Persons with hearing or speech impairments may reach this number by calling the Federal Information Relay Service at (800) 877-8339.