How soon must a lender respond to a HUD request for information regarding a servicing file?

The Mortgagee must be able to make available to HUD in the format (electronic or hard copy) requested, legible documents within 24 hours of a request or as otherwise prescribed by HUD.
This guidance is located in Handbook 4000.1 III.A.1.n at:

Additional questions may be directed to the HUD National Servicing Center at (877) 622-8525.

All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.

Topic Number: KA-04592