HUD provides this automatic extension if the Mortgagee takes the first legal action to initiate the eviction or possessory action within 30 Days of:
- the completion of foreclosure proceedings; or
- the expiration of federal or local restrictions on eviction.
The Mortgagee must document in its Claim Review File any delay in completing foreclosure and all activities performed by the Mortgagee to mitigate and abide by these timeframes. The Mortgagee must maintain a comprehensive audit trail and chronology to support any delay in compliance with the Reasonable Diligence Time Frames.
Where the Mortgagee has submitted a request for an extension of time to the National Servicing Center (NSC) via Extensions and Variances Automated Requests System (EVARS), the Mortgagee must maintain a copy of the NSC’s written response in the Claim Review File.
For automatic extensions, the Mortgagee must reflect these extensions in form HUD-27011 and retain in the Claim Review File documentation supporting those extensions.
The Claim Filing Technical Guide contains detailed information on completing the form HUD-27011 Single Family Application for Insurance Benefits and is available on the Single Family Housing Policy Handbook Supplemental Documents web page at https://www.hud.gov/program_offices/housing/sfh/handbook_references
Technical support on Extensions and Variances Automated Requests System (EVARS) and E-Class at: helpdesk@hudnsc.org
Toll-Free Number: 1-888-647-5893 For Speech and Hearing Impaired (TeleTypewriter): 1-801-741-1437
Any questions may be directed to the FHA Resource Center Toll-Free Telephone Number at (800) CALLFHA (225-5342) or by email to answers@hud.gov. Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at (800) 877-8339.
For policy information see Handbook 4000.1 III.A.2.t.ii(E) and IV.A.1.c. at https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh