How does a lender check the status of their Case Processing request?

FHA-approved lenders may determine whether their Case Processing request has been completed by accessing FHA Connection:
 
Case Cancellation
Review the FHA Case Number using Case Query in FHA Connection.  The Last Action field will reflect “Canceled” if the case number has been canceled.
 
Case Reinstatement
Review the FHA Case Number using Case Query in FHA Connection.  The Last Action field will no longer reflect “Canceled” if the case number has been reinstated.
 
Case Transfer
Review the FHA Case Number using Case Query in FHA Connection.  The Originator and/or Sponsor Name will be updated with the submitted information if the case number has been transferred. 
*For cases where the Homeownership Center determined it was appropriate to cancel the case number in lieu of transferring the case number, the Last Action field will reflect “Canceled”.
 
MIC Correction
Review the Mortgage Insurance Certificate screen in FHA Connection to determine if the requested updates have been completed.
 
The processing time for a Case Processing request is up to 3 business days from the date the request is escalated to the Homeownership Center for review.  If your Case Processing request has not been completed and it has been more than 3 business days since the request was escalated, please contact the FHA Resource Center at 1-800-CALL-FHA (800-225-5342) to follow up on the request.  Please have your reference number (beginning with “CAS”) available when contacting the FHA Resource Center.

The FHA Connection User Guide is located at:   https://entp.hud.gov/idapp/html/mrtg-pkg.cfm
 


All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.


Topic Number: KA-03181