Where can Mortgagees get help with the Single Family Servicing functions in FHA Connection (FHAC)?

The Quick Start Guide for Single Family Servicing Lenders (Title II) contains links to essential information on accessing and using the Servicing Functions in FHA Connection including:
  • Claims Processing
  • Delinquent Loans
  • Lender Query by Case Number
  • Monthly Premiums
  • Mortgage Calculator
  • Mortgage Record Changes
  • Mortgage Servicing Data Quality System
  • Commissioner’s Adjusted Fair Market Value
 
The Quick Start Guide for Single Family Servicing Lenders (Title II) is available at: https://entp.hud.gov/qckstart/qckstrt-lndr-srvc.cfm
 
The FHA Connection Guide also contains information including the following Single Family Servicing Sections:
  • Single Family Servicing Overview
  • Filing a Claim for Insurance Benefits
  • Claim Status
  • Title Approval Status
  • Claim Remittances
  • Delinquent Loans
  • Lender Query by Case Number
  • Case Detail for Monthly Premiums
  • Monthly Premium Payments and Refunds
  • Monthly Premium Reports
  • Mortgage Record Changes
  • Mortgage Calculator
  • Mortgage Servicing Data Quality System
The FHA Connection Guide is available at: https://entp.hud.gov/idapp/html/mrtg-pkg.cfm
 
The Claim Filing Technical Guide contains detailed information on completing the form HUD-27011 Single Family Application for Insurance Benefits and is available on the Single Family Housing Policy Handbook Supplemental Documents web page at https://www.hud.gov/program_offices/housing/sfh/handbook_references
 
FHA Policy information is located in Handbook 4000.1:
  • Section III. Servicing and Loss Mitigation
  • Section IV. Claims and Disposition
Handbook 4000.1 is available at https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh

For specific FHA Connection Single Family Servicing questions that are not addressed in these resources, you may send an email to Single Family Administration at sfadmin@hud.gov

For questions about Single Family FHA Claims Processing email the Claims Help Desk at FHA_SFClaims@hud.gov

 

All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.


Topic Number: KA-03092