It depends on whether the purchase of the home has been completed. If the borrower has not closed on and taken possession of the property, the borrower should contact the HUD Marketing and Management (Asset Manager) contractor that listed the home for sale.
After a closing has occurred and the borrower is in possession of the property, the borrower should contact HUD's Loan Servicing Contractor.
Novad Management Consulting
2401 NW 23rd Street, Suite 1A1
Oklahoma City, OK 73107
Toll-Free Telephone Number: (877) 622-8525
Fax Number: (800) 489-1733
Borrower inquiries (HECM or Forward)
Secretary-Held Assets Servicing Contractor web page:
For more information go to the following HUD website: