What are the requirements to be placed on, and remain eligible for, the HECM Counselor Roster?

To be placed on the Home Equity Conversion Mortgage (HECM) Counselor Roster and to remain eligible, a counselor must:
  • Be employed by a HUD-approved housing counseling agency or affiliate of a HUD-approved intermediary or state housing finance agency
  • Have passed a standardized HECM counseling exam administered by HUD or a party selected by HUD, within the last three years
  • Have received training and education related to HECMs within the prior two years
  • Have access to and be supported by technology that enables HUD to track the results of the counseling offered to each client
  • Not be listed on the GSA EPLS (www.sam.gov), HUD CAIVRS, or LDP list
  • Receive HECM training and education every 2 years and retake the exam every 3 years
  • Effective August 1, 2020, be certified by taking and passing the HUD Certified Housing Counselor Examination.
Job performance of HECM counselors will also be monitored by HUD through performance reviews.

Counselors will be notified by email to provide updates for their continuing education and training prior to the 2 year requirement deadline; and retake and pass the HECM exam prior to the 3 year requirement deadline.

Evidence of completed continuing education courses should be kept on file at the counseling agency for the term of the counselor’s employment and be available to HUD for inspection upon request.

Counselors must update the Roster within 5 days of any changes to their profile, including updates to continuing education, employment and contact information.

Additional information is available on the following websites:            Docket Numbers:
  • FR-5339-F-03 - HUD’s Final Rule for Housing Counseling: New Certification Requirements
  • FR-5339-N-05 - Notice of Availability of the HUD Certified Housing Counselor Examination

All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.

Topic Number: KA-02992