What documentation is needed to release the existing recorded HECM 2nd lien mortgage?

The Mortgagee must submit evidence to support the 1st mortgage has been paid in full or provide a copy of the lien release that was sent for recording.

This information is sent to HUD's Loan Servicing Contractor, Novad Management Consulting.

Mailing Address:

   Novad Management Consulting
   Shepherd’s Mall
   2401 NW 23rd Street, Suite 1A1
   Oklahoma City, OK 73107

Fax Number: (800) 489-1733

Borrower inquiries (HECM or Forward)
   customerservice@novadconsulting.com

HECM Servicer inquiries
   hecm.servicing@novadconsulting.com

Any questions may be directed to the FHA Resource Center Toll-Free Telephone Number at (800) CALLFHA (225-5342) or by email to answers@hud.gov . Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at (800) 877-8339.

HUD Policy Determination


All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.


Topic Number: KA-02442