The Mortgagee must submit evidence to support the 1st mortgage has been paid in full or provide a copy of the lien release that was sent for recording.
This information is sent to HUD's Loan Servicing Contractor, Novad Management Consulting.
Novad Management Consulting
2401 NW 23rd Street, Suite 1A1
Oklahoma City, OK 73107
Fax Number: (800) 489-1733
Borrower inquiries (HECM or Forward)
HECM Servicer inquiries
Any questions may be directed to the FHA Resource Center Toll-Free Telephone Number at (800) CALLFHA (225-5342) or by email to email@example.com . Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at (800) 877-8339.
HUD Policy Determination