How do I get missing or incorrect condo project information updated in FHA Connection?

If you believe FHA Connection (FHAC) reflects outdated condominium project information (such as the total number of units in the project or the FHA Insurance Concentration), or if data is missing (" N/A"), you may submit supporting documentation to the jurisdictional Homeownership Center (HOC) via answers@hud.gov so that the system may be updated. 
 
Acceptable supporting documentation is information from verifiable sources, including appraisals, the condominium association, public records, independent third parties or other data sources. 
 
Supporting documentation reflecting the correct information will be reviewed by the HOC for correction.
 
Send an email to answers@hud.gov along with supporting documents and screen print of the FHAC condominium screen that needs updating.
 
Please complete the email Subject line as: "Update Condo Information", the Condo ID (if available), and the name of Condominium Project.  In the body of the email please include:

  • The update/correction needed;
  • Sender Name;
  • Company Name;
  • Mortgagee Name;
  • Mortgagee ID (if applicable);
  • Telephone Contact Number;
  • Email Address.
You may check FHAC for the updated information within seven business days.

Additional information regarding condominium project eligibility and approval can be located in: Handbook 4000.1 II.A.8.p; II.C.2 and II.C.3 available at: 
https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh

For more information regarding condominium projects, refer to:

All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.


Topic Number: KA-02390