How do I resolve an error message about a new or replacement branch manager?

The most common reason for this error message is that the branch manager’s previous employer (Mortgagee) has not updated its records to remove his/her name as a manager of one of its branches. The previous Mortgagee must update the Branch Profile – Personnel screen in the Lender Electronic Assessment Portal (LEAP) to replace his/her name with the new branch manager's name. Simply deleting a former branch manager from its list of users is not sufficient.


Mortgagees are required to update any business change, such as the name and Social Security Number (SSN) of a branch manager, within 10 business days of the change.


For additional information regarding Post-Approval Changes see Handbook 4000.1 I.A.7. at:  


Also refer to the LEAP User Manual that can be accessed using  under the LEAP Information link in the Approvals & Renewals section at:

All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.

Topic Number: KA-01854