The most common reason for this error message is that the branch manager’s previous employer (Mortgagee) has not updated its records to remove his/her name as a manager of one of its branches. The previous Mortgagee must update the Branch Profile – Personnel screen in the Lender Electronic Assessment Portal (LEAP) to replace his/her name with the new branch manager's name. Simply deleting a former branch manager from its list of users is not sufficient.
Mortgagees are required to update any business change, such as the name and Social Security Number (SSN) of a branch manager, within 10 business days of the change.
For additional information regarding Post-Approval Changes see Handbook 4000.1 I.A.7. at: https://www.hud.gov/program_offices/administration/hudclips/handbooks/hsgh
Also refer to the LEAP User Manual that can be accessed using https://www.hud.gov/program_offices/housing/sfh/lender/SFH_Lenders_LEAP under the LEAP Information link in the Approvals & Renewals section at: https://www.hud.gov/program_offices/housing/sfh/lender/