Use the FHA Connection Password reset tool on the sign-on screen to reset your password if you do not remember it or have locked yourself out. After your password is reset, use the FHA Connection Password Change option on the ID Maintenance menu to change the password to one of your choosing that is consistent with password rules.
A password must be eight (8) characters in length. It must include at least one uppercase letter, one number, and one special character (e.g., !@#$^&*%).
If further assistance is necessary, mortgagee users must contact their company Application Coordinators. If you do not know who your Coordinators are, you may send an e-mail to firstname.lastname@example.org with your ten digit lender ID number. A list of Coordinators will be sent back to you.