User ID requests are rejected if you already have an FHA Connection user ID assigned to you. The user ID could have been assigned earlier with your current employer or under a previous lender you worked for.
Please contact your FHA Connection Application Coordinator to find out if the active user ID is with your current employer. If they are unable to find a user ID assigned to you, you may call us back or send an e-mail message to firstname.lastname@example.org and they will be able determine the lender associated with your active user ID.
If the active user ID is with a previous lender you worked for, please contact the FHA Connection Application Coordinator with that lending institution to request that they terminate the user ID assigned to you. If you are unable to reach them, please contact us or send an e-mail message to email@example.com requesting the termination of your active user ID.
Note: If the FHA Connection message is "Terminated due to DHS PII Incident Notification", your Application Coordinator may email firstname.lastname@example.org for further information.
For additional information please visit: https://entp.hud.gov/clas/faq-reg.cfm