If HUD’s Total Mortgage Scorecard (TOTAL) is inaccessible, please alert the support staff for Loan Prospector (LP) or Desktop Underwriter (DU) and they will coordinate any system issues with HUD.
To obtain support on LP, clients should contact 1-800-FREDDIE (1-800-373-3343) or go to http://www.freddiemac.com/singlefamily/
For support on DU, clients should call 1-800-2FANNIE (1-800-232-6643) or go to https://www.fanniemae.com/singlefamily/index
The TOTAL Scorecard Developer’s Guide can be accessed through the following link:
TOTAL Developer's Guide–SOAP MISMO: https://apps.hud.gov/pub/chums/aus-developers-guide-SOAP-MISMO.pdf
Please refer to “Appendix E – Revisions” of the guide. This section of the guide will provide the information on updated elements.
For additional information please visit HUD’s TOTAL Scorecard web page at: https://www.hud.gov/program_offices/housing/sfh/total