Why am I unable to access HUD's Total Scorecard using LP or DU?

If HUD’s Total Mortgage Scorecard (TOTAL) is inaccessible, please alert the support staff for Loan Prospector (LP) or Desktop Underwriter (DU) and they will coordinate any system issues with HUD.

To obtain support on LP, clients should contact 1-800-FREDDIE (1-800-373-3343) or go to http://www.freddiemac.com/singlefamily/

For support on DU, clients should call 1-800-2FANNIE (1-800-232-6643) or go to https://www.fanniemae.com/singlefamily/index

The TOTAL Scorecard Developer’s Guide can be accessed through the following link:
TOTAL Developer's Guide–SOAP MISMO:  https://apps.hud.gov/pub/chums/aus-developers-guide-SOAP-MISMO.pdf

Please refer to “Appendix E – Revisions” of the guide. This section of the guide will provide the information on updated elements.

For additional information please visit HUD’s TOTAL Scorecard web page at:  https://www.hud.gov/program_offices/housing/sfh/total

All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.

Topic Number: KA-01581