How do I contact HUD for assistance with HECM servicing questions?

For assistance with HECM servicing questions, please contact the FHA Resource Center at toll-free (800) CALLFHA (225-5342) or by email to answers@hud.gov.

OR 

HUD's Servicing Contractor:

   Novad Management Consulting
   Shepherd’s Mall
   2401 NW 23rd Street, Suite 1A1
   Oklahoma City, OK 73107

Fax Number: (800) 489-1733

Borrower inquiries (HECM or Forward)
customerservice@novadconsulting.com 

HECM Servicer inquiries
hecm.servicing@novadconsulting.com

Extensions and Variances Automated Requests System (EVARS) and E-Class assistance
support@novadconsulting.com

Payoff requests for all Secretary-Held mortgages
hecm.payoffs@novadconsulting.com

HUD Policy Determination


All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.


Topic Number: KA-01557