Once all borrowers on the mortgage have died, it is the next of kin's responsibility to notify the current loan servicer.
All requests for information or clarification of policy on servicing related issues should be directed to the HUD Servicing Contractor, Novad Management Consulting:
By fax to: (800) 690-9826
OR
By mail to HUDs Servicing Contractor:
Novad Management Consulting
Shepherd Mall
2401 NW 23rd Street, Suite 1A1
Oklahoma City, OK 73107
HECM Borrower inquiries:
customer.service@novadconsulting.com
HECM Servicer inquiries:
hecm.servicing@novadconsulting.com
HECM Payoff requests:
hecm.payoffs@novadconsulting.com
Requests receiving by email or fax will generally be processed within 5 business days. Requests received by postal mail will generally be processed within 10 business days from receipt.