Must FHA be notified when an FHA reverse mortgage borrower dies?

Once all borrowers on the mortgage have died, it is the next of kin's responsibility to notify the current loan servicer.

All requests for information or clarification of policy on servicing related issues should be directed to the FHA Resource Center at Toll-Free (800) CALLFHA (225-5342) or by email to answers@hud.gov, or: 

By fax to:  (800) 489-1733

OR

By mail to HUDs Servicing Contractor:

   Novad Management Consulting
   Shepherd’s Mall
   2401 NW 23rd Street, Suite 1A1
   Oklahoma City, OK 73107

Borrower inquiries (HECM or Forward):
customerservice@novadconsulting.com

HECM Servicer inquiries:
hecm.servicing@novadconsulting.com

Payoff requests for all Secretary-Held HECM mortgages:
answers@hud.gov and hecm.payoffs@novadconsulting.com


All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.


Topic Number: KA-01470