If the HECM case number is valid, it may be archived in FHA Connection (FHAC) and must be restored before the case can be self-reported in the LRS. A case is archived in FHAC thirteen months after endorsement.
You can restore the HECM case using the FHAC Case Query screen. Enter the case number and click Send. The Error(s) Detected field states the case is archived and asks, “Would you like to restore this case?” Click Yes and the Case Restore page will appear confirming the request has been successfully processed. After restoring the case, the Mortgagee must wait 2-3 business days for the restoration to take effect before creating a self-report in the LRS.
For additional information:
- The LRS Lender User Manual can be accessed using the Loan Review System link in the Lender Performance section at: https://www.hud.gov/program_offices/housing/sfh/lender
- FHA Connection User Guide: https://entp.hud.gov/idapp/html/mrtg-pkg.cfm