How does an FHA lender make changes to its address, phone, or contact information in FHA records?

The Mortgagee must submit all Information Updates to FHA using the Lender Electronic Assessment Portal (LEAP) on the Institution and corresponding Branch page.  To make these updates, the mortgagee must have access to the FHA Connection. 
All Information Updates must be submitted within 10 business days of the change.  An Information Update is any change to a Mortgageeā€™s basic institution or branch information in FHA systems that can be directly managed by the Mortgagee. 
The Mortgagee must submit Information Updates, as applicable, for the following information:

  • addresses for correspondence
  • point of contact
  • all other contact and identification information
  • branch office information
  • Corporate Officers
  • principal/authorized agent relationships
  • cash flow accounts 

Corrections to lender information in LEAP will update Neighborhood Watch. 
For information about using LEAP, refer to the LEAP User Manual located at:  under the LEAP Information link in the Approvals & Renewals section. 
Handbook 4000.1 I.A.7.a.-b. is available at

All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.

Topic Number: KA-01175