What should I do if the Loan Review System (LRS) will not open, or if I receive a login error when attempting to access LRS?

If the Loan Review System (LRS) will not open, or if you receive an error message while attempting to access the LRS:

  • Confirm with your FHA Connection Application Coordinator that you have the correct LRS authorizations for the function you are attempting to complete;
  • Make sure the web address (URL) is displaying “https" and not the unsecured “http” prefix;
  • Make sure you are using a supported internet browser (Internet Explorer version 11.0 or higher, Google Chrome, or Mozilla Firefox); and
  • Clear your browser cache, close all tabs, and relaunch your browser.
Attempt to log in again after resolving any of these issues.
If you continue to encounter errors, capture a screen shot of any error message(s) and contact the FHA Resource Center via email at: answers@hud.gov or by telephone at: 1-800-CALL-FHA (225-5342).
Provide the time and date of your attempted log-in; your browser type and version; your user ID (M-ID); your five-digit FHA Lender ID; and your Mortgagee name, when contacting the FHA Resource Center.
For additional information:

All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.

Topic Number: KA-01164