How does a registered user change or update their User Profile on the HUDHomestore website?

You can update your HUD Homestore user profile information by logging into the HUDHomestore.com site and clicking Manage Profile (if you can’t see Manage Profile, click the Bidder Functions link on top right of the screen). You can change your password, user name, security questions, NAID information, and contact information.

Complete your changes in the Manage Profile screen and click Submit. A message will appear confirming that your profile has been updated.

If you are a Principal Broker and wish to change your existing license or update your expiration, you need to update those items using the NAID Application Portal. Agents can update their license and license expiration date by logging into their HUD Homestore account and clicking Manage Profile.

For additional information on how to use the HUDHomestore.com website go to https://www.HUDHomestore.com and click “Help” on the gray bar in the top right corner of the page. On this page you will find HUD Homestore short videos, guides, and additional FAQs.

If you need additional assistance, please send a request for additional information by email to answers@hud.gov  or call the FHA Resource Center at 1-800-225-5342.


All policy information contained in this knowledge base article is based upon the referenced HUD policy document. Any lending or insuring decisions should adhere to the specific information contained in that underlying policy document.


Topic Number: 2018-0014