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General User Assistance
Are HECM case numbers automatically canceled if there has been no last action for six months?
Can a social security number be used instead of an EIN to register a sponsored originator?
Can an FHA Case Number which was originally assigned to an FHA Standard Mortgage Program (203b) be changed to a 203(h) if the borrower is determined to be eligible for the program?
Can an FHA lender acting as a sponsored TPO access the case in the FHA Connection?
Can lenders see the existing unpaid principal balance for an FHA-to-FHA refinance in FHA Connection?
Do FHA Case Numbers Expire?
Do I have to use FHA Connection to process cases?
How can I close out an escrow in FHA Connection?
How can I correct the property address in Neighborhood Watch for a case that has not been insured?
How do I add a DE underwriter to my company?
How do lenders find the case number and endorsement date in FHAC for a borrower's existing FHA loan?
How do lenders register a Sponsored TPO in FHA Connection?
How does a lender confirm that its request for a Mortgage Record Change (MRC) has been made?
How long does it take a canceled case number to display as canceled in FHAC?
How will DELRAP lenders enter condo project information in FHAC?
I do not have authorization to perform a function in FHA Connection, who do I contact to obtain authorization?
If a property requires flood insurance, which fields are required to be populated in FHA Connection?
If the original appraisal expired can a second appraisal be logged or is a new case number required?
Must the prior case number be restored for a HUD REO property before ordering a new case number?
What are the flood insurance fields that will appear on the FHA Connection Insurance Application screens for forward loans and HECMs?
What does "1A Case not yet endorsed: Update will be processed when endorsement received" mean?
What happens if I override an address validation?
What happens in FHA Connection if a Company or Loan Originator does not have an NMLS ID number?
What is a Sponsor-Sponsored Third Party Originator relationship and how is it set up?
What is an address mismatch on a new case number assignment?
When must Mortgagees begin to submit flood insurance data in FHA Connection?
Where can I find the FHA Connection User Guide?
Where do I find the FHAC data entry requirements for HECM loans?
Where in FHA Connection are the Flood Insurance updates required? Is there additional guidance beyond what is contained in FHA INFO 2022-25?
Where is the FHA Loans Program web home page?
Who do I contact if I have a technical issue due to an FHA Connection system update?
Why did I get an address mismatch error when requesting a case number for a refinance?
Will FHA Connection know that the property is in a flood zone and that flood insurance data is therefore required?
