FHA System Support · U.S. Dept of Housing and Urban Development

FHA System Support

Borrower Validation

Why did my borrower's social security number fail on-line validation in FHA Connection?

Case Number Assignment

Can a lender request an FHA case number prior to taking a loan application?

Can a streamline refinance case number be assigned prior to the end of the 6 month seasoning period?

Do I need the FHA Condo ID to order an FHA case number for a streamline refinance?

How do I get a case number for a refinance if the original loan was closed using the Single-Unit Approval option?

How do I order a case number if the borrower's name does not fit in the borrower name field?

How does a Mortgagee order a case number for a 203(k) mortgage?

How does an FHA sponsoring lender order a sponsored origination (TPO) case number?

When providing FHA financing for a HUD REO purchase, must the lender order a new FHA Case Number?

Why did I receive a message in FHAC stating the previous case doesn't exist for a HUD REO purchase?

FHA Catalyst – Authorized Registration Form

FHA Catalyst General Info

How can a Mortgagee User of the FHA Catalyst system reset their password if they have forgotten it?

How do we gain access to the FHA Catalyst: Multifamily Module?

How does a Mortgagee Administrator add a new user in FHA Catalyst?

How does an FHA Connection (FHAC) Application Coordinator apply for the role of Mortgagee Administrator to manage user access for their institution to the FHA Catalyst modules?

What is the function of the Mortgagee Administrator role for FHA Catalyst?

What must I do if I need to reset my password or update my Account Profile for the FHA Catalyst?

FHA Catalyst: Case Binder Module

Can Mortgagees with LI Authority submit case binders using the FHA Catalyst: Case Binder module?

How are Mortgage Credit Rejects being handled at HUD while their underwriting staff is working remotely during COVID-19?

How can I resolve FHA Catalyst: Case Binder Module Common User Errors or System Issues?

How does a Mortgagee confirm and address the issuance of a Notice of Return (NOR) on a Case Binder submitted for endorsement?

How does the implementation of the FHA Catalyst: Case Binder module impact Mortgagees with Lender Insurance (LI) authority?

How should FHA Case Binders be submitted for loans selected for post-endorsement review in the Loan Review System?

If a user already has access to the FHA Catalyst: Case Binder Module must the user submit a second user access request to submit post-endorsement case binders?

We previously submitted a paper case binder to FHA. Why are we being asked to upload a duplicate binder to FHA Catalyst Case Binder Module?

What should I do if the status of my uploaded case binder in the FHA Catalyst Case Binder Module is showing “Virus Scan Failed”?

When submitting a binder to FHA Catalyst Case Binder Module, how do I know which Submission Type and Location to use?

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FHA Catalyst: Claims Module

How do I submit a new bulk claim submission through the FHA Catalyst: Claims Module?

What are the Loss Mitigation Home Retention Claim Types that can be filed in FHA Catalyst?

What are the most recent changes being implemented in the FHA Catalyst: Claims Module?

What new enhancements to the FHA Catalyst: Claims Module were announced in FHA INFO #21-49?

Where can a Mortgagee find information about the FHA Catalyst: Claims Module?

FHA Catalyst: EAD Module

How do I reset my FHA Catalyst: EAD Module User password?

How does a Lender Agent get access to FHA Catalyst: EAD Module?

How does an EAD portal user prepare for the mandatory transition to the FHA Catalyst: Electronic Appraisal Delivery (EAD) Module?

FHA Catalyst: Mortgagee Admin

How does a Lender Agent get access to the EAD portal?

How does a Lender's EAD Administrator change a general user's password for the EAD Portal?

How does an Application Coordinator designate an EAD Lender Administrator in FHA Connection?

How does an EAD Lender Administrator get access to and register for the EAD Portal?

Must an EAD Portal user also have an FHA Connection User ID?

What are the responsibilities of the EAD Lender Administrator?

What functions are managed by the Mortgagee Administrator role in FHA Catalyst?

FHA Catalyst: Multiple Modules

FHA Catalyst: Servicing Module

FHA Catalyst: SFDMS Module

Has HUD issued an onboarding update regarding the transition to the FHA Catalyst: Single Family Default Monitoring System (SFDMS) Reporting Module?

What is the FHA Catalyst: Single Family Default Monitoring System (SFDMS) Module and how does a Mortgagee request access?

When will Mortgagees begin using the FHA Catalyst: Single Family Default Monitoring System?

With the postponement of the FHA Catalyst: SFDMS Module may a Mortgagee continue to develop their system interface and request user access to the FHA Catalyst: SFDMS Reporting Module?

FHA List Serv

Can I use the policy currently posted on the Single Family Housing Drafting Table at https://www.hud.gov/program_offices/housing/sfh/SFH_policy_drafts?

How do I get help with problems subscribing or receiving the FHA Homeownership Update email notices?

How do I manage my FHA INFO subscription or subscribe to receive other HUD-related digital communications, or unsubscribe through the new communication platform?

How do I provide feedback on the Drafting Table?

How do I provide feedback on the Servicing and Loss Mitigation Section posted on the Single Family Drafting Table?

How do I subscribe or unsubscribe from the FHA Homeownership Update email list?

What do I need to do to continue receiving FHA INFO on this new this communication platform?

What does the draft Servicing and Loss Mitigation section posted on the Single Family Housing Drafting table include?

What is changing with the new FHA INFO communication platform?

When will the final Servicing and Loss Mitigation Section document be posted?

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General User Assistance

Are HECM case numbers automatically canceled if there has been no last action for six months?

Can a social security number be used instead of an EIN to register a sponsored originator?

Can an FHA Case Number which was originally assigned to an FHA Standard Mortgage Program (203b) be changed to a 203(h) if the borrower is determined to be eligible for the program?

Can an FHA lender acting as a sponsored TPO access the case in the FHA Connection?

Can lenders see the existing unpaid principal balance for an FHA-to-FHA refinance in FHA Connection?

Do FHA Case Numbers Expire?

Do I have to use FHA Connection to process cases?

How can I close out an escrow in FHA Connection?

How can I correct the property address in Neighborhood Watch for a case that has not been insured?

How do I add a DE underwriter to my company?

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ID/Password Issues

Can lenders or their staff share User IDs and Passwords for access to FHA Connection?

How many Application Coordinators are allowed per company and what are their roles?

If a lender loses all Application Coordinators how does it obtain authorization for a new Coordinator?

May the FHA Connection Application Coordinator reset his/her own password?

What do I do if I am locked out of FHA Connection?

What should I do when I get an "Invalid Lender ID" error message when using Fannie Mae's DU?

Who should I contact if I am a government employee and need my FHAC password reset?

Who should I contact if I need my FHA Connection password reset?

Why has my user ID been terminated in the FHA Connection?

Why was my FHA Connection user ID request rejected?

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New Access

How do I become an 'authorized user' of the FHA Connection system?

Servicing Issues

How can a Mortgagee view the status of a claim transmitted to HUD’s Claims system?

How does a lender submit the Monthly Delinquent Loan Report electronically?

Where can Mortgagees get help with the Single Family Servicing functions in FHA Connection (FHAC)?

Who can a lender contact when they are unable to process a Mortgage Record Change in FHA Connection?