COVID-19 · U.S. Dept of Housing and Urban Development

COVID-19

Appraisal Property Analysis

COVID-19: Are there any additional changes to the appraisal form data requirements to clearly communicate that a modified scope of work was completed during the COVID-19 National Emergency?

COVID-19: Is FHA continuing to require appraisals with interior property inspections for single family programs during the COVID-19 National Emergency?

COVID-19: Is the appraiser still responsible for identification of property deficiencies and minimum property requirements during the COVID-19 National Emergency?

COVID-19: Under the requirements for the COVID-19 National Emergency, does the appraiser have to perform an interior inspection of the subject property?

COVID-19: What precautions should appraisers take while conducting a property appraisal report with inspection during the COVID-19 National Emergency?

COVID-19: When are exceptions to the appraisal inspection protocols for the use of exterior-only and desktop-only scope of work, due to the COVID-19 National Emergency, permitted?

COVID-19: When performing an exterior-only or desktop-only scope of work, should the appraisal be subject to an inspection to be completed at a later date?

COVID-19: Where should the appraiser get the subject property data necessary to complete the appraisal form for an exterior-only or desktop-only scope of work during the COVID-19 National Emergency?

COVID-19: Which appraisal forms will be used for the exterior-only or desktop-only appraisals during the COVID-19 National Emergency?

Closing and Insuring

COVID-19: How does a Mortgagee submit the executed two-year partial indemnification agreement?

COVID-19: If a mortgage is endorsed with a forbearance during the Presidentially-Declared COVID-19 National Emergency, when does the partial indemnification terminate?

COVID-19: If a mortgagee is required to make payment to HUD under the partial indemnification agreement must the mortgagee pay the full 20% of the initial loan amount even if the losses incurred by HUD are less than that amount?

COVID-19: If a Mortgagee submitted a mortgage for endorsement with a forbearance agreement prior to June 15, 2020, for borrowers affected by the Presidentially-Declared COVID-19 National Emergency and received a NOR or Severe Case Warning must they complete a partial indemnification?

COVID-19: Is a partial indemnification terminated if the borrower refinances the mortgage after endorsement?

COVID-19: Are alternative methods for the reverification of employment prior to closing available due to the COVID-19 outbreak?

COVID-19: Are borrowers in forbearance prior to endorsement eligible for a COVID-19 National Emergency Standalone Partial Claim?

COVID-19: Are requests for lender insurance (LI) authority being processed during the COVID-19 National Emergency?

COVID-19: Can a mortgage be submitted for endorsement if a Borrower requests or is granted a forbearance due to experiencing a financial hardship due, directly or indirectly, to COVID-19?

COVID-19: Does FHA accept loans closed using a remote online notary during the COVID-19 Emergency? If so, which states are allowed under your policy?

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Credit Underwriting

COVID-19: Mortgagees have been unable to obtain tax transcripts during the COVID-19 Emergency, does FHA require Tax Transcripts directly from the Internal Revenue Service (IRS)?

COVID-19: Will the Credit Alert Verification Reporting System (CAIVRS) be available if there are office closures during the COVID-19 National Emergency?

COVID-19: Will the FHA TOTAL Scorecard be available for lenders during the COVID-19 National Emergency?

HUD NSC Loss Mitigation

COVID-19: Can a borrower obtain more than one COVID-19 Standalone Partial Claim?

COVID-19: Does the borrower have to email or call their Mortgagee to request a COVID-19 Forbearance? What other methods of communication are acceptable?

COVID-19: How do I contact my servicer to let them know I want a FHA COVID-19 Forbearance?

COVID-19: How should FHA homeowners who seek Forbearance because of the COVID-19 National Emergency be reported to consumer reporting agencies?

COVID-19: I am having trouble making my FHA mortgage payment due to the impacts of the COVID-19 National Emergency. Do I need to provide my servicer with documentation to prove I need forbearance?

COVID-19: I have an FHA mortgage but am having difficulty reaching my mortgage servicer. What should I do?

COVID-19: I lost my job or have been furloughed due to the COVID-19 National Emergency and I'm worried that I cannot make my next FHA mortgage payment. - what should I do?

COVID-19: I’m worried about making my FHA mortgage payment in the future with all the economic uncertainty around the COVID-19 pandemic. How can I proactively address this issue?

COVID-19: If I go back to work after starting an FHA COVID-19 Forbearance and can make my regular mortgage payments again in less than six months, should I resume paying them?

COVID-19: Mortgagee Letter 2020-06 includes a COVID-19 Forbearance. How is this forbearance different than the Informal and Formal Forbearance from HUD’s Priority Waterfall?

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HUD NSC Servicing

COVID-19: Are face-to-face interviews still required under FHA’s Default Servicing early default intervention requirements during the COVID-19 National Emergency?

COVID-19: Are mortgagees required to follow the requirements and timeline for communication with borrowers from the Single Family Housing Policy Handbook 4000.1, Section III.A.2.h.iii Collection Communication Timeline for the COVID-19 Loss Mitigation Options during the COVID-19 National Emergency?

COVID-19: Did FHA suspend foreclosures and evictions on FHA-insured single family properties now that a Presidentially-Declared COVID-19 National Emergency has been declared?

COVID-19: Does FHA require physical contact with the borrower and/or occupants when acquiring possession of a property in connection with occupied conveyances during the COVID-19 National Emergency?

COVID-19: Is FHA continuing to process claims during the COVID-19 National Emergency?

COVID-19: Is FHA providing an automatic extension to foreclosure deadlines following the expiration of the moratorium due to the COVID-19 National Emergency?

COVID-19: Is FHA requiring servicers to conduct occupancy exterior inspections during the COVID-19 National Emergency?

COVID-19: Is HUD suspending credit reporting for FHA-Insured mortgages during the COVID-19 National Emergency?

COVID-19: On Title insurance: There are several large counties where recording offices are shut during the COVID-19 Emergency; will FHA accept title policies with gap insurance?

COVID-19: What happens at the expiration of the COVID-19 Foreclosure and Eviction moratorium?

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HUD Owned Properties

COVID-19: Will I be able to place a bid on a HUD-owned property via the HUD Homestore bid site during the COVID-19 National Emergency?

Lender Approval / Eligibility

COVID-19: Can lenders still submit applications to become FHA-approved lenders during the COVID-19 National Emergency?

COVID-19: Will FHA still conduct in-person lender trainings during the COVID-19 National Emergency?

LSC HECM Servicing

Can mortgagees advance property taxes on behalf of HECM borrowers, who are responsible for paying their own property taxes, based on the original due date of the HECM where the taxing authority has extended the deadline for paying property taxes without a penalty?

COVID-19: Are HECM foreclosure and claim deadlines included in the COVID-19 HECM extensions announced in ML 2020-06, such as notifying HUD that a HECM is due and payable, sending notification to the borrowers or their heirs that a loan is due and payable, obtaining a due and payable appraisal, and the 6-month marketing period?

COVID-19: For HECM borrowers impacted by the COVID-19 National Emergency, must mortgagees delay requesting due and payable approval for HECMs when the borrower is no longer occupying the property, and the borrower requests the delay?

COVID-19: I have an FHA Home Equity Conversion Mortgage (HECM) but can’t pay my property taxes right now. Will I lose my home?

COVID-19: I have an FHA Home Equity Conversion Mortgage (HECM) but have to go to a nursing home/rehabilitation facility due to COVID-19. Can I delay making the HECM due and payable so my spouse/partner/family can remain in the home?

COVID-19: What evidence does the mortgagee need to retain to support the borrower’s request to delay submission of a Due and Payable request in accordance with ML 2020-06 for the COVID-19 National Emergency?

COVID-19: Why is FHA granting a foreclosure moratorium during the COVID-19 National Emergency for HECMs instead of an extension to the HECM foreclosure timelines?

COVID-19: Will HUD accept notification from the Social Security Administration Death Master File, including during the COVID-19 National Emergency, as evidence of the death of a HECM borrower for purposes of Claim Type 22 review?

COVID-19: Will interest on my HECM be waived during the COVID-19 Presidentially-Declared National Emergency?

Must servicers give HECM borrowers a forbearance, upon the request of a borrower, during the COVID-19 National Emergency if the loan has already been called due and payable with HUD approval?

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Misrouted

COVID-19: Can Title I insured loans be modified for borrowers impacted by the COVID-19 National Emergency, to allow for reduced or skipped payments, and later increased payments to catch up based on income and payment capacity?

COVID-19: Is the FHA Resource Center continuing normal operations during the COVID-19 National Emergency?

COVID-19: Is there any guidance on how to deal with rent-assisted housing - including Housing Choice Voucher; Project-Based Voucher (PBV); public housing; and Indian Housing Block Grant (IHBG) - residents that may be asked to stay home if a COVID-19 outbreak occurs and they then cannot meet their rent obligations due to a loss of income? What eviction prevention measures can be taken?

COVID-19: What is FHA’s Office of Single Family Housing doing to prepare for possible disruptions in its business operations should the Coronavirus (COVID-19) warrant office closures?

COVID-19: What steps should owners and agents take for subsidized residents who experience a reduction in income due to COVID-19? Can HUD provide any flexibilities for recertifications under the circumstances?

Quality Control Compliance

Are Mortgagees required to conduct Quality Control (QC) reviews of Early Payment Defaults (EPDs) that were caused by the COVID-19 National Emergency?

Are Mortgagees required to conduct targeted field reviews of appraisals as part of their Quality Control (QC) reviews during the COVID-19 National Emergency?

COVID-19: Will FHA conduct Mortgagee monitoring and/or loan reviews during the COVID-19 National Emergency?

COVID-19: Will Mortgagees be penalized if they are unable to submit case binders to FHA within 10 business days of the binder request as a result of temporary office closures or reductions in on-site staff during the COVID-19 National Emergency?

Will FHA adjust lender Compare Ratios displayed in Neighborhood Watch to account for the impact of the COVID-19 National Emergency?

Will FHA consider a loan to be an Early Payment Default (EPD) if it is reported in the Single Family Default Monitoring System (SFDMS) with Delinquency and Default Reason code 055 – Related to National Emergency Declaration?

Rehabilitation Programs

COVID-19: Is FHA continuing to require 203(k) consultants to physically inspect the properties with loans for FHA insurance during the COVID-19 National Emergency?

SFDMS Question

COVID-19: What SFDMS code(s) should be entered for borrowers impacted by the COVID-19 Moratorium?

COVID-19: What SFDMS Delinquency/Default Reason codes should mortgagees report for borrowers affected by COVID-19 that seek Loss Mitigation assistance?

COVID-19: What SFDMS Delinquency/Default Status Code must mortgagees report for COVID-19 Forbearances and COVID-19 Standalone Partial Claims for borrowers impacted by the National Emergency?